Today’s blog was inspired by an interaction I had with a sales associate at one of our local home décor stores. You may ask why this matters and what is this doing in a blog post from a diagnostic ultrasound practice. The answer is this. Some things are simply universal.
CUSTOMER SERVICE
The assistance provided by folks who represent a company, service or product is what we think of as customer service. We are pleased with outstanding service and infuriated when the opposite is true. Bad customer service can sour your taste for a product, practice or business for a lifetime.
MANY HATS
I was shopping one day in search of a specific item. A kind, efficient woman was helping me at the register, pondering a thief who had just bolted out the door and had a line of customers 8 deep. Despite the stress, she offered a contagious smile and efficiently wore one of the many hats expected of her. As if she needed more stress, I asked her if she knew about a specific item. She assured me she would keep her eye out and notify me if she saw it.
EPITOME
She remembered! Days later sent me a photograph of an item that was 100% spot on. She saved me many trips and lots of trouble. She listened closely and produced exactly what I needed. She is the epitome of excellent customer service. Well done Linette.
CATTLE CALL
Products, retail and restaurants are not the only places we expect excellent customer service. This is true in the medical field as well. Have you ever been to a health care facility where it felt more like a cattle call where you can almost hear “Next in line?” I have. The front office wears many hats. I understand how stressful that position can be however that is never an excuse to be curt, unkind or inattentive. The face you see behind the desk should be representative of the excellence you are about to experience. That is our objective at HDD.
JOHN JAIN
The CEO and president of our company is John Jain. He is a busy man who wears many hats and has multiple plates spinning at once. He is in charge of a large operation and the many souls that make this operation a success. Despite this, he has time for each and every patient and client who needs his attention and expertise. Today we were discussing how he is frustrated with the poor customer service he received from a particular vendor. He doesn’t have time for inept or inadequate. Customers, clients and patients have a choice depending on how they feel about the service they are provided with. If they are polite, conscientious and communicative, chances are you have a winner.
HDD
From Home Goods to High Desert Doppler, the goal is the same…excellent customer service. Some things are simply universal. Call us at 505-350-3397. Allow us to give you an example of great customer service.